Shipping policy

SHIPPING POLICY

Order processing

Orders are prepared and dispatched within 3 business days after payment confirmation. Business days exclude weekends and public holidays in Thailand. During promotional periods or exceptional circumstances, processing may take longer. We will contact you if a significant delay occurs.

Domestic shipping - Thailand

Standard shipping within Thailand is currently offered free of charge. Estimated delivery time begins after the order has been dispatched and depends on the destination and carrier service.

International shipping

International shipping is available only to destinations shown at checkout. Available shipping methods and charges are displayed before payment. Delivery times vary by destination, carrier, customs processing, and local conditions.

Customs duties and import taxes

International customers are responsible for checking whether food products can be imported into their destination. Unless expressly included at checkout, customs duties, import taxes, brokerage fees, and clearance charges are the customer's responsibility. Delays caused by customs authorities are outside our direct control.

Shipping address

Customers are responsible for providing a complete and accurate delivery address. Please contact us immediately if an address needs to be corrected. We cannot guarantee changes after an order has been dispatched.

Damaged or missing shipments

If an order arrives damaged, incomplete, or does not arrive within a reasonable period, contact us with the order number and supporting photographs or tracking information. Claims relating to damaged products should be submitted within 7 days after delivery.

Contact

COPPER BLUE SOLUTION COMPANY LIMITED
70/16, Mu 1, Na Chom Thian Sub-district, Sattahip District, Chon Buri Province 20250, Thailand
Email: hello@jeede.co
Phone: +66 84 649 9956